You already know that your contact center is the front line of customer experience. All customer interactions are critical as they can make or break your brand. But did you know that agents spend 17% of their time looking for information they need to do their jobs?Or how about that organizations with AI-powered, virtual customer assistants have up to 70% fewer call, chat, and email inquiries?
When your agents use leading Cisco technologies, they're able to deliver proactive, positive, personal, and seamless experiences. Now your contact center has the potential to become a profit center.
In this infographic, Nonstop Service from Contact Center to Profit Center, you will see what a customer journey looks like when you use Cisco solutions and how they can benefit your organization.
Read below for more and download the PDF for your quick reference.
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