Global network security leader SonicWall understood that any new contact center platform implementation needed to provide a seamless customer experience. They were also looking for a solution with a tight Salesforce CRM integration that could spin up advanced reporting to track performance.
SonicWall decided to turn to ShoreGroup Solutions for help. After spending time clearly assessing the situation and understanding their needs, ShoreGroup then guided them to a cloud-based contact center solution.
Download this case study to see the outcome of their work together including the following improvements:
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