Known as an innovator in the sports and adventure space, this well-known luxury goods company found itself at the mercy of its 25-year-old phone system. Beyond outages and other frequent problems, the company's geographically dispersed workforce was not working collaboratively. The company selected ShoreGroup to provide a turnkey solution that successfully provided immediate gains in productivity and enhanced relationships.
Download this case study to learn how ShoreGroup incorporated the Cisco Enterprise Collaboration platform and Advanced Quality Management for Contact Center from Calabrio providing benefits to sales and service teams, finance, and commercial users alike.
Key business results included:
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